Terms & Conditions

Repairs and Servicing Terms and Conditions.
 
  1. I only repair Poole made Graham Farish / Farish by Bachmann Chinese “N” Gauge locos.

  2. Repairs will be carried out in accordance to prices at time of receipt of the model/models to B R Lines.

    Warranty of repairs is 3 months from date of invoice and spare parts supplied is 30 days if fitted correctly.
    Current price for servicing /repair is £17.50 plus parts and plus post and packing at £3.70 for UK inland post.

    Overseas post will be at cost, these prices will be variable dependant on country of destination.

  3. Models are sent to B.R. Lines at the owner’s risk and expense.

  4. I cannot guarantee to repair locos over 30 years old because of part availability. Please contact me before sending such locos via telephone on +44 (0)1287 633036 Monday to Friday between 9.00AM and 5.30PM. Office hours only.

  5. Once we have received your loco will be added to the bottom of the job sheet and will gradually proceed up the list until they reach the top and will then be done. All locos are repaired by date of receipt. Due to the volume of work I have, I cannot specify a time for completion of the repair. All I ask is for your patience if there is a delay, rest assured I will endeavour to process your repair in a speedy fashion whenever possible.

  6. Spare parts are dispatched normally within 72 hours using 1st Class Royal Mail post, delays may occur due to problems with the postal system which is out of my control, if items are not delivered within 10 days in the UK please contact me on +44 (0)1287 633036 during office hours.

  7. All repairs will be covered by our 3 month warranty, items returned under warranty will be repaired free of charge the next day after receipt and returned to you postage free, also your postage charge will be refunded for the cost of sending the warranty back to us. Note if it’s found that the loco has been abused or interfered with then a standard repair charge will apply.

  8. I do not repair hardwired DCC decoder fitted locos as I haven’t the equipment to test the chip or program it so they need to be removed before sending. If the loco has a plug in dcc chip, then remove it from the loco and retain it before sending the loco. I CANNOT accept any responsibility for a chip that has been sent in with the loco. If you have a blanking chip, fit that , that will be ok.

  9. All reasonable care will be taken whilst the models are in our possession, but in the event of loss or damage, liability will in no case exceed the replacement of the manufacturer’s list price. If in doubt contact Bob Russell on +44 (0)1287 633036. I will not be held responsible for loss or damage to accessory parts fitted to your loco.

  10. This does not affect your statutory rights according to UK law.

 

B. R. Lines 97 Park Lane, Guisborough, Redcar and Cleveland, TS14 6PA. +44 (0)1287-633036

www.farishnspares.co.uk

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